Return Policy

Not what you expected?

START U.S. RETURN Please reach out to our customer service team at [email protected]. Our amazing team will be able to assist you with all eligible returns. Please keep this in mind. After an order is placed, we cannot guarantee that changes can be made to the order or shipping address before the order is shipped out.

FAQs

  • DIME has a 60-day return policy, from the time of package arrival. We also have a 100% satisfaction guarantee and our No.1 goal is your satisfaction. We will do all that we can to make sure that happens within our guidelines. You are welcome to try out DIME skincare products for this 60-day time period. If you find that within this time frame, your skin does not respond well to the products, or you would simply like to find a better product for your skin, you are welcome to reach out to our customer service team via email [email protected] and we will take care of you. Whether that be a return or an exchange!We require all returns to be processed through our customer service team, if you do not reach out to them and return your products without their consent, reimbursement can not be initiated. If a refund is approved by our team, please note that return shipping charges will be deducted from your reimbursement, unless the package was incorrectly shipped, or you received defective merchandise. We also require customers to package their returns appropriately. If products are returned and damaged in shipping, we, unfortunately, can not honor a reimbursement. 
  • If your product is damaged, was never delivered, or is not what you ordered please reach out to customer service within 60 business days of when the package was delivered. Contact [email protected] for assistance.
  • We cover 80% of a customer's shipping cost; the other 20% is the responsibility of the customer. Depending on your country, you may also experience customs fees when retrieving your package.
  • If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].