Please reach out to our customer service team at firstname.lastname@example.org or call them at 801-996-8274. Our amazing team will be able to assist you with all eligible returns.
RETURN POLICY FOR DIME BEAUTY
DIME has a 60-day return policy, from the time of package arrival. We also have a 100% satisfaction guarantee and our number one goal is your satisfaction. We will do all that we can to make sure that happens within our guidelines. You are welcome to try out DIME skincare products for this 60 day time period. If you find that within this time frame, your skin does not respond well to the products, you are welcome to reach out to our customer service team via email email@example.com or over the phone at 801-996-8274 and we will take care of you.
We require all returns to be processed through our customer service team, if you do not reach out to them, and return your products without their consent, reimbursement can not be initiated.
If a refund is approved by our team, please note that return shipping charges will be deducted from your reimbursement, unless the package was incorrectly shipped, or you received defective merchandise. We also require customers to package their returns appropriately. If products are returned and damaged in shipping, we, unfortunately, can not honor a reimbursement.
We cover 80% of a customer's shipping cost, the other 20% is the responsibility of the customer. Depending on your country, you may also experience customs fees when retrieving your package. We again cover 80% of the cost for these fees, and the customer is again responsible for that other 20%.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.