Business FAQs

If you have purchased our shipping protection, it will protect you in cases of broken, stolen, and missing packages. If you experience this issue, and you have purchased with shipping insurance, please file and submit a claim here within 15 days.

If your package has been broken due to shipping and handling, and you did not purchase shipping protection, we are not responsible for this issue per our shipping terms which you can see here.

We have a 100% satisfaction guarantee! And a 60-day return policy. In this timeframe, if specific products in a system aren’t working for you or you want to try something else, you can return or exchange select products. Just contact our customer service team at [email protected] and we will take care of you. Our No. 1 goal is your satisfaction!

Complete details of our DIME Loyalty Program can be found here. Redeeming your hard-earned rewards points is easy! Simply apply your points for a discount at checkout. The more points you have, the greater the discount. For example, 100 points equals $5; 200 points equals $10; 300 points equals $15; 400 points equals $20. You can also redeem points for DIME products. Example: Wonderscreen SPF equals 900 points. Happy shopping!

Note: Rewards points expire one year after they are earned.

You can manage your subscriptions directly from the DIME website! Log into your account by clicking on the person icon in the top right corner. Once on the login page, enter your email address and password. Note: If you have not set up a password with us, you will need to create a DIME account! Any orders made using the email address you signed up with will be manageable from this account. After you log in, click on the Manage Subscriptions button under Account Details. 

If this does not work for you, we can definitely manage your subscriptions from our end! Just contact our customer service team at [email protected].

Unfortunately, once submitted, our system does not allow for any order or address changes. Before completing your purchase, please closely review your cart items and shipping address.

An email confirmation should have been sent out shortly after making your purchase. In that email will be a tracking number and link where you can view the updated tracking of your package. 

If you have any other questions regarding the status of your order, don't hesitate to reach out to us via email at [email protected] or live chat.

We always hope that domestic orders will be delivered within 5-7 business days. If you live outside of the country, shipping lengths can vary. We truly appreciate your patience during this process.

We always recommend that you check your bank account to see if a refund has been initiated. Be sure to allow for 5-7 business days before expecting that reimbursement. 

International orders vary in shipping costs.

We are not responsible for what happens to shipments once they leave our facility. Those shipments then become the responsibility of the carrier and the customer. For this reason, we offer shipping insurance at checkout. This will help to cover any lost, damaged, or stolen packages. If any of those things occur, the insurance will be able to either refund you or place a new order on your behalf, free of charge.

If you have any further questions, please reach out to us at [email protected] and we will be more than happy to assist you!

We are now shipping worldwide. For any further questions about shipping and boundaries, visit our website and click on the U.S. button in the footer.

We accept VISA, MasterCard, AMEX, Discover, Apple Pay, Google Pay, Shop Pay, PayPal, Amazon Pay, Afterpay, and Catch.
Catch Information