Business FAQs

If you have purchased our shipping protection, it will protect you in cases of broken, stolen, and missing packages. If you experience this issue, and you have purchased with shipping insurance, please contact customer service at within 30 days.

If your package has been broken due to shipping and handling, and you did not purchase shipping protection, we are not responsible for this issue per our shipping terms which you can see here.

We have a 100% satisfaction guarantee! And a 60-day return policy. In this timeframe, if specific products in a system aren’t working for you or you want to try something else, you can return or exchange select products. Just contact our customer service team at and we will take care of you. Our No. 1 goal is your satisfaction!

Complete details of our DIME Loyalty Program can be found here. Redeeming your hard-earned rewards points is easy! Simply apply your points for a discount at checkout. The more points you have, the greater the discount. For example, 100 points equals $5; 200 points equals $10; 300 points equals $15; 400 points equals $20. You can also redeem points for DIME products. Example: Wonderscreen SPF equals 900 points. Happy shopping!

You can manage your auto-renewals directly from the DIME website! Log into your account by clicking on the person icon in the top right corner. Once on the login page, enter your email address and password. Note: If you have not set up a password with us, you will need to create a DIME account! Any orders made using the email address you signed up with will be manageable from this account. After you log in, click on the Manage Auto-Renewals button under Account Details. 

If this does not work for you, we can definitely manage your auto-renewals from our end! Just contact our customer service team at

An email confirmation should have been sent out shortly after making your purchase. In that email will be a tracking number and link where you can view the updated tracking of your package. 

If you have any other questions regarding the status of your order, don't hesitate to reach out to us via email at or live chat.

We always hope that domestic orders will be delivered within 5-7 business days. If you live outside of the country, shipping lengths can vary. We truly appreciate your patience during this process.

We always recommend that you check your bank account to see if a refund has been initiated. Be sure to allow for 5-7 business days before expecting that reimbursement. 

For Canada, shipping for orders $65 and over is free, and all other international orders will have a $7 shipping fee if under the $65 free shipping threshold. We offer free shipping for all international orders $65 and over.

We are now shipping worldwide. For any further questions about shipping and boundaries, visit our website and click on the U.S. button in the footer.

We accept VISA, MasterCard, AMEX, Discover, Apple Pay, Google Pay, Shop Pay, PayPal, Amazon Pay, Afterpay, and Catch.
Catch Information