Shipping Policy

DOMESTIC SHIPMENTS

All domestic shipments are FREE of charge! 

We are not responsible for what happens to shipments once they leave our facility. Those shipments then become the responsibility of the carrier and the customer. For this reason, we offer shipping insurance at checkout. This will help to cover any lost, damaged, or stolen packages. If any of those things occur, the insurance will be able to either refund you or place a new order on your behalf, free of charge.

If shipping insurance is opted out of, we unfortunately can't do anything to further assist you.

INTERNATIONAL SHIPMENTS

The cost to ship international shipments varies so much that we need to pass the shipping costs onto the customer. The shipping cost you pay is what we costs us to ship the goods. We simply pass the costs onto you.

In addition, because duties and taxes vary so much, we cannot cover these costs entirely either. We ask the customer to cover 20% of these costs being duties, taxes, and any other charges that are required for pickup. DIME covers 80% of these costs.

We are not responsible for what happens to shipments once they leave our facility. Those shipments then become the responsibility of the carrier and the customer. For this reason, we offer shipping insurance at checkout. This will help to cover any lost, damaged, or stolen packages. If any of those things occur, the insurance will be able to either refund you or place a new order on your behalf, free of charge.

If you have any further questions, please reach out to us at hello@dimebeautyco.com and we will be more than happy to assist you!