Shipping Policy


 

DOMESTIC SHIPMENTS

We offer free shipping in the U.S. on orders over $49. If your order is under $49, we simply pass the exact shipping rate we have onto you! 

Due to the increase of online orders over the past few months and the lessened workforce of logistical companies, unfortunately, we can not be responsible for what happens to shipments once they leave our facility. Those shipments then become the responsibility of the carrier and the customer. The reason is that we pass the items off to a third party logistical carrier, that being USPS or DHL. USPS and DHL are both businesses and are the other entity involved in the transactional process. Sadly, we don't have any ability to coordinate each delivery, although we wish we could, and we rely on another company. We can't be accountable for the mistakes or errors of a third-party.

For this reason, we offer shipping insurance at checkout. This will help to cover any lost, damaged, or stolen packages. If any of those things occur, the insurance will be able to either refund you or place a new order on your behalf.

If shipping insurance is opted out of, we, unfortunately, can't do anything to further assist you.

INTERNATIONAL SHIPMENTS (Excludes EU & UK)

The cost to ship international shipments (excluding EU & UK shipments) varies so much that we need to pass the shipping costs onto the customer. The shipping cost you pay is what it costs us to ship the goods. We simply pass the costs onto you.

In addition, because duties and taxes vary so much, we cannot cover these costs entirely either. We ask the customer to cover 20% of these costs being duties, taxes, and any other charges that are required for pickup. DIME covers 80% of these costs.

We are not responsible for what happens to shipments once they leave our facility. Those shipments then become the responsibility of the carrier and the customer. For this reason, we offer shipping insurance at checkout. This will help to cover any lost, damaged, or stolen packages. If any of those things occur, the insurance will be able to either refund you or place a new order on your behalf, free of charge.

If you have any further questions, please reach out to us at hello@dimebeautyco.com and we will be more than happy to assist you!