We offer free shipping on U.S. orders $50 and over.

Due to the increase of online orders over the past few months and the lessened workforce of logistical companies, unfortunately, we can not be responsible for what happens to shipments once they leave our facility. Those shipments then become the responsibility of the carrier and the customer. The reason is that we pass the items off to third party logistics carriers that are separate businesses from DIME. Although we wish we could, we don't have any ability to coordinate each delivery, and we rely on these other companies. As such, we're not able to control mistakes or errors of a third-party.

For this reason, we offer shipping insurance at checkout. This will help to cover any lost, damaged, or stolen packages. If any of those things occur, the insurance will be able to either refund you or place a new order on your behalf.

If shipping insurance is opted out of, we, unfortunately, can't do anything to further assist you.

International orders vary in shipping costs.

We are not responsible for what happens to shipments once they leave our facility. Those shipments then become the responsibility of the carrier and the customer. For this reason, we offer shipping insurance at checkout. This will help to cover any lost, damaged, or stolen packages. If any of those things occur, the insurance will be able to either refund you or place a new order on your behalf, free of charge.

If you have any further questions, please reach out to us at [email protected] and we will be more than happy to assist you!

Package protection covers packages that are lost or damaged in transit.

The protection ensures that customers get what they paid for and allows for easy claim filing.

Package protection is automatically added to your cart at checkout to protect your order.

You are able to opt out if you are not interested in protecting your order.

Package protection does NOT cover:
Expedited shipments not arriving on time.
Orders mis-delivered due to wrong address being entered.
Quality control issues.

click here to file a claim