DOMESTIC SHIPMENTS
We offer free shipping on U.S. orders $50 and over.
Due to the increase of online orders over the past few months and the lessened workforce of logistical companies, unfortunately, we can not be responsible for what happens to shipments once they leave our facility. Those shipments then become the responsibility of the carrier and the customer. The reason is that we pass the items off to a third party logistical carrier, that being USPS or DHL. USPS and DHL are separate businesses from DIME. Although we wish we could, we don't have any ability to coordinate each delivery, and we rely on these other companies. As such, we're not able to control mistakes or errors of a third-party.
For this reason, we offer shipping insurance at checkout. This will help to cover any lost, damaged, or stolen packages. If any of those things occur, the insurance will be able to either refund you or place a new order on your behalf.
If shipping insurance is opted out of, we, unfortunately, can't do anything to further assist you.
INTERNATIONAL SHIPMENTS
We offer free shipping for all Canadian orders $67 CAD and over. International orders vary in shipping costs.
We are not responsible for what happens to shipments once they leave our facility. Those shipments then become the responsibility of the carrier and the customer. For this reason, we offer shipping insurance at checkout. This will help to cover any lost, damaged, or stolen packages. If any of those things occur, the insurance will be able to either refund you or place a new order on your behalf, free of charge.
If you have any further questions, please reach out to us at hello@dimebeautyco.com and we will be more than happy to assist you!
