How can I track my order?
An email confirmation should have been sent out shortly after making your purchase. In that email will be a tracking number and link where you can view the updated tracking of your package.
If you have any other questions regarding the status of your order, don't hesitate to reach out to us via email or live chat.
How long will it take for me to receive my package?
We always hope that domestic orders will be delivered within 5-7 business days. If you live outside of the country, shipping length can vary. We truly appreciate your patience during this process.
When will I receive my refund?
We always recommend that you check your bank account to see if a refund has been initiated. Be sure to allow for 5-7 business days before expecting that reimbursement.
How much does international shipping cost?
Currently international shipping is free. Duties and taxes may vary by country
Do you ship to my country?
We are now shipping worldwide. For any further questions about shipping and boundaries visit our website and click on the ‘U.S.’ button in the upper right-hand corner.
What do I do if my product was broken in transit?
Unfortunately, once packages leave our facility, they are no longer under our control as they are under the control of the shipping carrier as stated in our shipping policy here. However, if you have purchased our shipping protection it will protect you in cases of broken, stolen, and missing packages. If you experience this issue and have purchased shipping insurance, please contact customer service at hello@dimebeautyco.com.
What payment methods do you accept?
We accept VISA, MasterCard, AMEX, Discover, Apple Pay, Google Pay, Shop Pay, PayPal, Amazon Pay, Afterpay.
